Refund policy

Refund & Returns Policy

We have a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return.

To start a return, please contact us at vip@historylane.nz. If your return is approved, we will provide instructions on how and where to send your item. Please do not return any item without contacting us first, as unauthorised returns will not be accepted.

Eligible Returns

As most of our pieces are unique, one-off items, we do not accept returns, refunds, or exchanges for:

- Change of mind

- Incorrect fit

- Personal preference

All items are carefully photographed, inspected, and accurately described before being listed for sale. Detailed photographic records are retained for quality assurance and dispute resolution.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged in transit or significantly differs from its description, contact us within 48 hours of delivery.

Please include:

- Clear photographs of the item

- Photographs of the packaging (where relevant)

- Your order number

- A description of the issue

Refund Eligibility

Refunds will only be considered if an item arrives damaged or is significantly not as described.

To be eligible, the item must be returned in the same condition it was received:

Clothing 

- Unworn and unused

- With all original tags attached (where applicable)

- Free from washing, wear, fragrances, stains, or alterations

Fragiles

Make sure if there are , that all broken pieces are returned and everything you received is what gets sent back to us. We won't accept a return for refund with half a broken item or tampered and attempted recreations made before or after having any faults. Please dont attempt to fix if u plan on requesting a refund. 

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at vip@historylane.nz.

By placing an order with History Lane, you acknowledge and agree to this Refund & Returns Policy.